First Rate Values
For FRM, communication is so important. We rely on recommendations and word of mouth for repeat business. We're here to do a first rate job seven days a week.
We believe customers should be kept up-to-date every step of the way. Call us old-fashioned but we think courtesy is everything. If we happen to be stuck in traffic, we’ll always ring ahead with an update. We’d never leave anyone waiting intentionally. Treat others the way you want to be treated yourself. That’s how we see it.
The FRM story
First-Rate Maintenance was established in February 2020. Our sister company, Seekers, is an independent estate agent whose tenants regularly need something fixed. FRM was born out of the frustrations we’d experienced getting issues resolved ourselves and being a student management agent has stood us in good stead. We know how important service levels are and strive to deliver a professional, outstanding service.
Who we help
Whether you’re a homeowner, a landlord, or a business, we’re proud to say we’ll be there when we say we will. We hate the stereotypes of the maintenance industry and that’s why we’re not like the others – we won’t prioritise bigger jobs over smaller ones. We know you just want the job done to a high standard, and promise not to let you down. If you’re a landlord, you can trust us with your keys, and whilst we’re at your property, we’ll give it the once over and diligently make sure there’s nothing outstanding that needs repairing. Because we started life as a letting agent, we can also be your go-to if you’re a managing agent. Please get in touch if you’d like to know more.
First Rate Skills
At FRM, we never underestimate the importance of formal training and compliance certificates. Making sure our skilled professionals and operatives are time-served and up-to-date with the latest standards is the means by which we guarantee to deliver an exceptional and consistent service. They’re your assurance we continuously work to the highest standards.
First Rate People
Our specialist people are all experienced, fully qualified, and vetted. They’re also up-to-date on training, and the latest guidelines and regulations. They’re courteous and punctual and will always keep you fully informed. Respect comes as standard – they’ll wait to be invited into your home and leave your property exactly as they found it. They’ll also tidy the area and take away any rubbish. Rely on FRM to make sure your property gets back to normal.
First Rate Careers
Want to join the FRM team? We’re always keen to hear from qualified tradespeople who want to deliver first-rate work. If you think you could bring something to the FRM club, please introduce yourself.