First Rate Prices
For your peace of mind, when it comes to our charges, we like to keep things clear and simple. We believe in being transparent to make sure there are no hidden surprises and we will keep you informed at every stage. Here’s how we charge for different jobs.
Hourly Rate
Everyday maintenance jobs such as changing a toilet seat or replacing a hinge have a minimum charge of £55. This covers up to one hour of time spent on the job. If a job takes longer than one hour, we’ll charge you in 30-minute increments of £27.50. The cost of any materials used will be added on to your bill. Please provide as much detail about your job (ideally with photographs) when you submit your enquiry. We’ll aim to give you an indication of how long the job will take based on the information you provide. Please be aware it’s not always possible to anticipate the full scope of a job before undertaking it and our bill will always reflect the actual time spent.
As a guide, for most day-to-day repairs, the majority of our customers pay labour costs of between £55 and £150.
Daily rate
For services that are likely to take multiple days to complete, we will charge £400 for our services on a daily basis.
Quoted jobs
For large projects, such as a new roof or a new boiler, we’ll agree a price with you before starting the work.
Extra costs
We are VAT registered and a full breakdown of VAT will be displayed on your invoice. Our operatives carry a broad supply of everyday parts, but if your job requires a specialist part or something they don’t carry, the time spent sourcing this part will be chargeable. We won’t charge you for fuel or the cost of parking.
Out of hours service
We offer a contracted out-of-hours service for landlords and managing agents. Please contact us to discuss pricing.
Invoices will be issued within seven days of the job completion. Payment is due within 30 days of the invoice date.
FRM's Terms
Before you book First-Rate Maintenance, please make sure you read our terms as they’re legally binding.
1
The price we quote you is an estimate and if the job is going to escalate, we’ll keep you informed, so you’re never in the dark about how much you’re going to pay.
2
You may pay more if you ask us to carry out work out of hours, for example, evenings, at weekends and bank holidays.
3
If you want to go ahead with the work, we’ll ask you to check our terms and tick to say you agree to them.
Please read our full terms here